Help Center

What is Cash on Delivery?

The process of the Cash on Delivery (COD) type of the payment is simple. Delivery agents collect the invoice amount of a shipment from the buyer in the form of cash, card-to-card, or payment terminals at the time of delivery.

The Cash on Delivery payment process goes something like this:

1. Customer places an order and chooses cash on delivery as a payment method.
2. The online retailer verifies the customer order.
3. Once the order is confirmed, the product to be delivered is processed and shipped.
4. At the time of the delivery, a courier collects the payment and give the product to the customer.
5. Then, the courier submits the money to the responsible person in the company.

How to manage Cash on Delivery orders?

When a seller receives an order with Cash on Delivery, the payment status initially appears as “Pending.” Once the ordered item is delivered and the payment is collected, the seller updates the payment status to “Paid.” As a result, the shipping status of the order is automatically set to “Delivered.”

Read on our blog more about Cash on Delivery.

How to add Cash on Delivery payment to your Avnato store?

When you create your Avnato store, by default, Cash on Delivery is enabled.

It’s up to you to disable the COD payment.

COD payment terms & instructions:

It’s recommended to add payment instructions for your customers. The instructions are displayed on the checkout process.

To add COD payment terms and description:

• Go to the Settings → Payments;
• On the Manual payment methods section, click on the Cash On Delivery;
• On the opened popup window, write down the instructions.

Disable the Cash on Delivery payment method

To disable COD on your online store:

• Go to the Settings → Payments;
• On the Manual payment methods section, click on the Cash On Delivery;
• On the opened popup window, turn the toggle off to disable the COD payment method.